Tuesday, 25 November 2008

Russell the waiter.

Michele skipped to work like one of her beloved bunnies this morning. She tells me it was because of her new "Air-Ware"(tm) soles but I think it was about 30% Clarks and 70% joie de vivre at not having to go back into "that bloody kitchen". I am happy to report she is now firmly entrenched at the hostess desk where she belongs and has been looking after me during my journey to the other side. Kitchen work is very focused and even though you are working in a team it can be a bit solitary, even introvert so it was really useful to be able to connect with customers directly and see what they thought of their experience. Working out front has re-enforced my view that a good host is essential and no matter how good the food is guests will not return if the service and atmosphere are not right.

Running up and down stairs with peoples dinner was quite fun even though I did chuck somebody's chips all over the table (which they were very nice about - nothing wrong with a few table chips). The kitchen team has five bells to call the waiters and every time a bowl of soup is ready it sounds like Westminster Cathedral after a Royal wedding, I think we will just have one.

My "best bit" of being out front was working behind the bar. I find it quite creative and involves working with your hands so I guess it has similarities with cooking but you also get to interact with guests, like a best of both. Thanks to Esther for showing me the skills and also thanks to Joe barman who makes the best Lattes this side of Keynsham.

Time to get back in my hole now, I'll report back on what I've been doing if Michele lets me out again!

1 comment:

cowdog said...

Nice to hear both sides! I guess it really depends upon one's nature, if one feels better behind (in the 'hole') rather than out the front. Michele looks lively and outgoing so dealing with people it's her cup of tea. On the other hand, you look quite reserved so I imagine it was a bit difficult for you to be 'on the other side'.

[I should meet Joe the barman: I hardly find *a proper* latte or cappuccino - especially where I live]

Hope to hear from both of you soon!